Both Cleardocs and the Thomson Reuters Tax & Accounting
team shared a booth at the 2013 SPAA (SMSF Professionals’ Association of
Australia Limited) SMSF national conference which was held in Melbourne over
13-15 February.
The SPAA
conference is one of the biggest industry events in the year with over 1400
delegates from all corners of the country attending to undertake professional
development, hear guest speakers addressing topical issues – practise
management techniques, legislation changes etc and of course, to network with
their peers.
We, enjoy having this opportunity to meet our valued customers
face to face. It gives us an opportunity to answer any queries that they might
have and get any feedback about our products and services and also discuss
upcoming products that customers have been asking for.
It’s also
great to meet customers that want to meet Belinda, our main Customer Support
person, to thank her for her ongoing assistance over the phone when they
require help – apologies that Belinda couldn’t be there in person, we’ll try
and get her to attend the next one.
The most frequently asked questions over the
three days was “are your SMSF Borrowing (bank) documents accepted by the big four
banks?” the answer to that is “yes” – St George, Westpac, NAB, ANZ, CBA and
Macquarie bank. The other common was and always has been, since I’ve been with
Cleardocs “why are your documents so cheap?” – apart from ASIC fees increasing
over the years, Cleardocs has not increased the pricing structure for our
documents since Cleardocs began over 10 years ago. It’s our way of looking
after our loyal customers.
Overall, we
received positive feedback on our products and service from a number of our
customers including people that haven’t used us but have used our website for
research and are now looking to become a customer.
Cleardocs
welcomes our new customers from the SPAA conference and we look forward to
seeing everyone again at the 2014 SPAA conference.
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