Cassandra Townsend, Lawyer
The first quarter of 2014 has passed quickly. I have been
busy focusing on new product development, working on enhancing our existing
products and attending legal events, some sponsored by Cleardocs.
In coming weeks, we'll be releasing a new SMSF product and
several product enhancements across our offering.
In my product development role, I am often asked the
question "How do you decide what products to develop?" The answer is
simple: we are driven by our customers.
Improving the customer experience is an important focus at
Cleardocs – not only from a product development perspective, but also in terms
of customer service, our website and Cleardocs technology. Many of you may have
already provided feedback through our ongoing customer satisfaction survey.
In coming weeks, we will be contacting some of you to gain
further insight into:
- your daily working activities;
- your needs, frustrations and challenges;
- how we can improve your Cleardocs experience; and
- how we can further help meet your and your clients' legal document needs.
+Cleardocs Thomson Reuters
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