Cleardocs and Privacy

Lisa Galbraith, General Manager Cleardocs

12 March, 2014 saw the new Privacy Laws finally come into effect.   The Privacy Amendment (Enhancing Privacy Protection) Act 2012 was passed in December 2012 and since that time, you may have read our ClearLaw article "Key changes to privacy law explained: the impact on business".  The new rules have a significant impact on how businesses handle private information.    It impacts how we interact with individuals, irrespective of how you engage with us.

The new rules have prompted a review of processes and structures at Thomson Reuters.  Cleardocs has been closely involved and takes the new laws seriously.  We want to make sure that it is clear what we do with your personal information.  On each page of the Cleardocs website you will see that we have updated our privacy statement at "How are we using your information?".  You can easily see how we are using your information and how you can control that.  This statement will also appear on all of our email communications to you.

At Cleardocs, the new laws have also reinforced existing business practice.  For example:

-           -  we don’t store credit card information – on the rare occasions when credit card details are received the details are destroyed.  The payment and data process is secured by ANZ;

-          -  particularly sensitive data fields inside our database are encrypted to ensure the highest level of security;

-          -  personal information is only shared for document finalisation purposes such as with ASIC and IP Australia.

Privacy management is not a one off task but an ongoing exercise which we will continue to focus on.

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