Showing posts with label Cleardocs Helpline. Show all posts
Showing posts with label Cleardocs Helpline. Show all posts

Monday, February 16, 2015

Unique tools and features to create legal documents online, chop-chop

Lisa Galbraith, General Manager



Providing useful content, information and short cuts to speed up and simplify document creation is a priority and focus at Cleardocs.  

We all know how easy it is to become familiar with a website.  When we get used to a website, we find ourselves using that site in repetitive ways:
Click here.
Mouse hover.
Select option from menu.
Enter data.
Save.

We think we’re saving ourselves time by navigating through the site like we always have.  The problem with behaving this way is that we miss some of the newer features, designed to save time and make things easier. 

Below is the top seven Cleardocs features and tools most loved by our customers. I hope you find something to speed up your day.

1.    Copy and paste similar documents
Starting a new company registration, family trust or unit trust that is very similar to one you have already completed?  Look for the ‘copy and paste these answers’ link – you will find it in the ‘what’s next’ box of the completed document.

2.    Export your new company file into BGL CAS
If you use the BGL CAS corporate secretarial software for your company secretarial activities you can download the file directly from Cleardocs.  You will find the link in the ‘what’s next’ box of your completed company registration.

3.    Managing ‘My Documents’
If your document list is growing, remember to use the filter options at the top of the ‘My Documents’ page to quickly locate specific documents.  The filter allows you to search by status (pending, completed, lodged, rejected etc); document type; created date or by an answer you entered.

4.     SMSF version control
Unsure what your client’s SMSF deed allows or whether it should be updated?  Cleardocs tags every SMSF Deed, update or change of trustee with a version history.  Simply click on the version link and see at a glance what’s included in your client’s SMSF and what the most recent updates are.  You will also find this useful link in ‘My Documents’, next to the matter name.

5.    Multiple logins
If your firm has multiple users and you wish to consolidate your account, please contact the helpline and we can set it up for you.

6.     Macquarie CMA set up
If you’re setting up an SMSF and wish to open a Macquarie Cash Management Account, we have an integration that will reduce your data entry requirements and speed up the process.

7.     Frequently asked legal questions and ClearLaw
We regularly update the FALQs in response to feedback from our customers.  Our library is extensive and a quick search of these areas may provide the answer you are looking for.

Monday, January 19, 2015

Changing the name of an SMSF

Grant Stoddart - Customer Service Representative

Hello everyone, I hope you all had a happy and relaxing holiday season.

As the newest member of the Cleardocs team, I began my induction in early November 2014. 

I’m really enjoying getting more familiar with our products, which are a refreshing change from my previous customer service experience in the telecommunications and insurance industries.

Outside of work I enjoy travelling, hiking, camping, listening to music, playing video games and dabbling in astronomy.  I’m looking forward to the new experiences and challenges that this new year will bring.

Recently we’ve been receiving a few enquiries regarding changing the name of an SMSF or removing a member from an SMSF. You will need to check the terms of the trust deed to see how the deed can be varied to reflect these changes. For further information, you can read the frequently asked questions on our website. If you require a deed of variation, please contact our helpdesk on 1300 307 343 and we can arrange a referral to Maddocks for a quote.

Wednesday, July 30, 2014

Welcome to Cleardocs, how can I help you?

Stuart Barton – Customer Service Representative

I’m Stuart, and I’m the newest addition to the team at Cleardocs. I've recently relocated to the city of Melbourne from Perth W.A., just two months ago. The process of both setting up a new life and learning a new job has been an interesting journey, one of which I am enjoying on a daily basis. My background is primarily in customer service, working in both the private sector and government on state and federal levels.

Thankfully all the existing members of the Cleardocs team have been very welcoming and supportive in my learning of our range of products. I am finding I am learning more each day, about the variety of both the products we offer and customers we assist.  

I have found one of the most common questions I am asked is regarding shelf companies, and if Cleardocs offer them. Cleardocs does not provide for shelf companies. Information on shelf companies is available on our website. 

Outside of work I enjoy weight lifting, fashion, film, art (which made relocating to Melbourne an easy decision).  I am a pet owner of a little pug called Crouton who sadly I had to leave behind in Perth. I am also studying a Bachelor of Arts in Psychology and Addiction studies.